Remote Support 
Is your current IT support solution as versatile as it needs to be? Does the idea of reducing your IT support costs sound appealing? Would you like your IT problems fixed more quickly? Greenlight's remote support service can help keep your business running smoothly.
The Challenge
Versatility is key to offering flexible, effective IT support to businesses. Many IT support businesses send out an engineer for every little problem, incurring expensive call out charges and increased labour costs for your business. Other IT suppourt companies offer remote support services, but fail to follow through when its necessary to send an engineer out, leading to a low level of support, and poor problem resolution.
How Greenlight can Help
Greenlight avoids the problems caused by other firms rigid and inflexible service models by offering remote support services in addition to its onsite engineer service. Remote support increases effective resolution of many low level problems, and reduces the costs associated with these low level issues.
Using our remote service not only lowers costs for fixing small problems, but reduces the response time even further from Greenlight's already rapid response times. It might only take an engineer a few minutes to arrive at your location using our normal service model, but with remote support response times can become almost instant.
A key concern for many customers when considering remote access is security. Greenlight are no stranger to security issues, and it is therefore no surprise that remote access is totally secure, and that our engineers are unable to access machines remotely without users permission, and all information transmitted during support sessions is secure as well.
The Next Step
If your business wants to add remote access to its support package , head over to the contact page and let us know, and we'll organise a free advice session and get you moving towards remote support as quickly as possible.