Celebrating good work by the Greenlight Computers team

Every day in an MSP (Managed Service Provider) like Greenlight Computers is a busy and varied one. Managing the IT for 150 plus businesses throws up lots of surprises and its essential you have a team that cares about the customers and tries their very best to keep the IT running smoothly.

The Greenlight Computers helpdesk gets 100 plus calls a day from stressed individuals whose computers are not functioning as they should. 80% of issues can be dealt with over a remote session on the computer but Greenlight Computers prides itself on being available for the onsite work as well using our onsite or mobile technicians. Sometimes the friendly face helps not just with the IT issue but to bring down the stress, knowing someone can be with you in an emergency helps a lot.

Client testimonial – Olive Strachan MBE

On this occasion we decided not to send a technician to site as Olive is based in the Caribbean, so remote session was best.

Olive received an aggressive ransom demand from a scammer and sent in a request for help, the context was complex, but the technical team responded quickly and resolved the issue.

“I just want to say a big thank you to you and your team for your prompt and excellent service. Adebayo was extremely helpful and my business is back on track.” – Olive

John Sewell – COO Greenlight Computers commented:

“Olive has been a Greenlight Computers client for over a decade, and I am delighted that the relationship remains as strong as ever. Not every client thanks our team publicly but its lovely to see when they do.”